Frequently Asked Questions (FAQ)

1. What types of jewellery do you offer?

We offer a wide variety of jewellery including rings, necklaces, earrings, bracelets, and customized jewellery pieces made from gold, silver, diamonds, and gemstones.

2. Do you offer custom-made jewellery?

Yes, we specialize in creating custom jewellery. You can provide your own design, or our expert jewellers can help bring your vision to life.

3. How do I find my ring size?

You can use our online ring size guide, or visit one of our stores where our staff will be happy to measure your ring size.

4. What is your return/exchange policy?

We offer a 30-day return/exchange policy for non-customized items. Items must be in their original condition and packaging. Please review our full return policy here.

5. Is your jewellery certified?

Yes, all our jewellery pieces come with a certificate of authenticity that ensures the quality of the materials and gemstones used.

6. Do you provide warranty on your products?

Yes, we offer a one-year warranty on all jewellery purchases, covering manufacturing defects. This does not cover wear and tear or damage caused by improper use.

7. Can I clean my jewellery at home?

Yes, you can clean most jewellery pieces with mild soap and warm water. However, for more valuable pieces or those with delicate gemstones, we recommend professional cleaning services.

8. How long does shipping take?

Shipping usually takes 3-7 business days, depending on your location. We offer expedited shipping for an additional fee.

9. Do you offer international shipping?

Yes, we ship to most countries around the world. Shipping fees and delivery times will vary depending on your location.

10. How can I track my order?

Once your order has been shipped, we will send you a tracking number via email so you can monitor the delivery status.

11. Do you offer gift wrapping?

Yes, we provide complimentary gift wrapping for all purchases. You can select this option at checkout.

12. What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other secure payment gateways.

13. How can I take care of my jewellery?

To maintain the shine and quality of your jewellery, avoid exposing it to harsh chemicals or abrasive materials. Store it in a cool, dry place and consider having it professionally cleaned every year.

14. Can I get my jewellery resized?

Yes, we offer resizing services for most of our rings and bracelets. Contact our customer service team for more details.

15. Who can I contact for further assistance?

For any further queries, you can reach out to our customer support team via email at support@yourjewellerysite.com or call us at +123-456-7890.